EXISTING CUSTOMERS

We are reviewing the daily announcements being made in relation to the impact of COVID-19 and are considering how we can best respond to your mortgage related queries.

The best way to ensure we can respond effectively is to contact us by email at mortgageprocessing@bankandclients.com rather than by telephone.

We will review each query and respond to you as soon as we are able.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Do you need help with your existing B&C mortgage?

We’ve compiled a list of our most common queries to help you find the information you need.

We are reviewing the daily announcements being made in relation to the impact of COVID-19 and are considering how we can best respond to your mortgage related queries.

The best way to ensure we can respond effectively is to contact us by email at mortgageprocessing@bankandclients.com rather than by telephone.

We will review each query and respond to you as soon as we are able.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Do you need help with your existing B&C mortgage?

We’ve compiled a list of our most common queries to help you find the information you need.

Frequently Asked Questions

As we are a broker-only lender, you need to either contact the mortgage broker who originally advised you on your mortgage or alternatively you can find a different broker.

Most of our mortgage rates are unique to each individual mortgage. If you want to check if we can offer an alternative rate and are not looking to borrow any further money, you can contact our Mortgage Team by calling 0808 164 80 40.

Our mortgages are linked to the following variable rates. You can find out which rate applies to your mortgage by checking your Mortgage Offer Letter. If you’re not sure which rate applies to your mortgage, you can contact our Mortgage Team by calling 0808 164 80 40.

- Standard Residential Variable Rate (SVR) 4.99%
- Standard Commercial Variable Rate (CVR) 5.29%
- Managed Variable Rate (MVR) 2.89%
- Specialist Lending Rate (SLR) 6.95%

Last updated: 11/07/2018

Our Mortgage Team is available to help service your mortgage including queries relating to your mortgage balance, changing your direct debit details and helping you make additional lump-sum payments.

You can contact our Mortgage Team on 0808 164 80 40.

You must not let your property to tenants without our permission.

We can consider applications to grant permission to let your property to tenants and you will need to contact our Mortgage Team on 0808 164 80 40.

You can find details of any fees and charges relating to your mortgage by downloading our Tariff of Charges.

OUR MORTGAGE TEAM

If you have any questions relating to your mortgage, our experienced team are on-hand to discuss your enquiries. We do not use call centres nor market directly to clients.

To get in touch, you can call us on 0808 164 80 40 or email us at:

mortgages@bankandclients.com