MORTGAGES

Following a recent strategic assessment, Bank and Clients Plc confirms that it has sold its mortgage portfolio to Tandem Bank Limited.

 Tandem and B&C have written to all mortgage borrowers with new contact details for the same dedicated Mortgage Servicing Team that will continue to assist borrowers. Any initial queries, including any ongoing COVID related enquiries, can still be made by e-mail at mortgageprocessing@bankandclients.com and from 22nd February 2021 at mortgagesupport@tandem.co.uk

We are reviewing the daily announcements being made in relation to the impact of COVID-19 and are considering how we can best respond to your mortgage related queries.

The best way to ensure we can respond effectively is to contact us by email at mortgageprocessing@bankandclients.com rather than by telephone.

We will review each query and respond to you as soon as we are able.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Do you need help with your existing B&C mortgage?

We’ve compiled a list of our most common queries to help you find the information you need.

On 22nd February 2021 your B&C mortgage will transfer to Tandem Bank Limited.

Following a recent strategic assessment, Bank and Clients Plc confirms that it has sold its mortgage portfolio to Tandem Bank Limited.

 Tandem and B&C have written to all mortgage borrowers with new contact details for the same dedicated Mortgage Servicing Team that will continue to assist borrowers. Any initial queries, including any ongoing COVID related enquiries, can still be made by e-mail at mortgageprocessing@bankandclients.com and from 22nd February 2021 at mortgagesupport@tandem.co.uk

We are reviewing the daily announcements being made in relation to the impact of COVID-19 and are considering how we can best respond to your mortgage related queries.

The best way to ensure we can respond effectively is to contact us by email at mortgageprocessing@bankandclients.com rather than by telephone.

We will review each query and respond to you as soon as we are able.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Do you need help with your existing B&C mortgage?

We’ve compiled a list of our most common queries to help you find the information you need.

On 22nd February 2021 your B&C mortgage will transfer to Tandem Bank Limited.

Frequently Asked Questions

There are no changes to the terms and conditions of your mortgage.

The good news is you don’t need to do anything. We’ll automatically transfer your Direct Debit and Tandem Bank will collect the same amount as usual, on the same day as usual.

We wrote to you on 3rd February with the new bank account details to use from the 22nd February. Contact B&C at mortgageprocessing@bankandclients.com or from the 22nd February contact Tandem Bank on 029 2009 8211 or at mortgagesupport@tandem.co.uk to obtain the new bank account details.

Your linked deposit account will transfer to Tandem Bank on 8th March. If you service your loan from this account, payments will continue between 22nd February and 8th March automatically. If you use this account to collect rental income, you will need to let your tenants know. Tandem Bank will supply you with deposit account details prior to 8th March.

Tandem Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204479.

Our mortgages are linked to the following variable rates. You can find out which rate applies to your mortgage by checking your Mortgage Offer Letter. If you’re not sure which rate applies to your mortgage, you can contact our Mortgage Team by calling 0808 164 80 40.

- Standard Residential Variable Rate (SVR) 4.99%
- Standard Commercial Variable Rate (CVR) 5.29%
- Managed Variable Rate (MVR) 2.89%
- Specialist Lending Rate (SLR) 6.95%

Last updated: 11/07/2018

Our Mortgage Team is available to help service your mortgage including queries relating to your mortgage balance, changing your direct debit details and helping you make additional lump-sum payments.

You can contact our Mortgage Team on 0808 164 80 40.

You must not let your property to tenants without our permission.

We can consider applications to grant permission to let your property to tenants and you will need to contact our Mortgage Team on 0808 164 80 40.

You can find details of any fees and charges relating to your mortgage by downloading our Tariff of Charges.

OUR MORTGAGE TEAM

If you have any questions relating to your mortgage, our experienced team are on-hand to discuss your enquiries. We do not use call centres nor market directly to clients.

To get in touch, you can call us on 0808 164 80 40 or email us at:

mortgageprocessing@bankandclients.com