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Our response to Coronavirus

We are monitoring the current COVID-19 situation very closely and are following government recommendations and advice. In these difficult circumstances we continue to place our clients’, staff and business partners’ interests at the centre of everything we do.

We have contingency plans in place that we update and can follow when needed including instances where our staff need to work from home. We have activated these plans and are pleased to confirm that our staff are successfully now doing so. We continuously monitor how our services might be affected. Currently we are pleased to report that our teams are able to service our clients and interact with our business partners as usual.

Our Customers should however be aware that cheque and correspondence processing may be subject to some delays. We are working to ensure that any disruption is as limited as possible. If you are concerned that you may have been effected by delays to postal services, please do contact us directly by email and we will address your queries.

All our key suppliers have confirmed their own business continuity plans and we are working collaboratively with them to ensure continued service.

Mortgage Clients

We are reviewing the daily announcements being made in relation to the impact of COVID-19 and are considering how we can best respond to your mortgage related queries. The best way to ensure we can respond effectively is to contact us by email at mortgageprocessing@bankandclients.com rather than by telephone. We will review each query and respond to you as soon as we are able.

Deposit Clients

- What is the impact of COVID-19 on B&C?

B&C remains open to assist all its customers throughout this challenging period presented by COVID-19.
Staff are available as usual during our normal working hours (9 a.m. to 5 p.m. Monday to Friday excluding Bank holidays) to assist you with any queries that you may have.
Given the current evolving circumstances, cheque payments may be subject to delays.

- I have COVID-19, can I withdraw my savings from my Notice Account without providing you with written notice?

In normal circumstances, you must provide written notice to withdraw funds in accordance with the Key Account Features for your account. However, if you can provide evidence of hardship due to the extreme circumstances surrounding COVID-19, B&C may agree to allow you to withdraw your funds without notice. B&C will review your individual circumstances and provide you with a decision within 5 working days. Interest will be paid up to the withdrawal date and no penalty will be applied.

You are required to complete a signed withdrawal form which you can provide to us by e-mail at deposits@bankandclients.com or by post.

- I have COVID-19, can I withdraw my savings early from my Fixed Term Account?

In normal circumstances it is not possible to withdraw your savings early from your Fixed Term Account. However, if you wish to early-terminate your Fixed Term Account and can provide evidence of hardship due to the extreme circumstances surrounding COVID-19, B&C may agree to allow you to withdraw your funds early. B&C will review your individual circumstances and provide you with a decision within 5 working days. Interest will be paid up to the repayment date and no penalty will be applied.

- I am self-isolating and do not have ability to scan my signature on the withdrawal form – what should I do?

In normal circumstances you are required to sign the withdrawal form and return it to us. If you are unable to do so, during the government COVID-19 restrictions, we will perform additional verification checks by email and will accept an unsigned withdrawal form from your usual email address.
You will not be able to change the nominated bank account details which we hold without written instruction with signature.

Our response to Coronavirus

We are monitoring the current COVID-19 situation very closely and are following government recommendations and advice. In these difficult circumstances we continue to place our clients’, staff and business partners’ interests at the centre of everything we do.

We have contingency plans in place that we update and can follow when needed including instances where our staff need to work from home. We have activated these plans and are pleased to confirm that our staff are successfully now doing so. We continuously monitor how our services might be affected. Currently we are pleased to report that our teams are able to service our clients and interact with our business partners as usual.

Our Customers should however be aware that cheque and correspondence processing may be subject to some delays. We are working to ensure that any disruption is as limited as possible. If you are concerned that you may have been effected by delays to postal services, please do contact us directly by email and we will address your queries.

All our key suppliers have confirmed their own business continuity plans and we are working collaboratively with them to ensure continued service.

Mortgage Clients

We are reviewing the daily announcements being made in relation to the impact of COVID-19 and are considering how we can best respond to your mortgage related queries. The best way to ensure we can respond effectively is to contact us by email at mortgageprocessing@bankandclients.com rather than by telephone. We will review each query and respond to you as soon as we are able.

Deposit Clients

- What is the impact of COVID-19 on B&C?

B&C remains open to assist all its customers throughout this challenging period presented by COVID-19.
Staff are available as usual during our normal working hours (9 a.m. to 5 p.m. Monday to Friday excluding Bank holidays) to assist you with any queries that you may have.
Given the current evolving circumstances, cheque payments may be subject to delays.

- I have COVID-19, can I withdraw my savings from my Notice Account without providing you with written notice?

In normal circumstances, you must provide written notice to withdraw funds in accordance with the Key Account Features for your account. However, if you can provide evidence of hardship due to the extreme circumstances surrounding COVID-19, B&C may agree to allow you to withdraw your funds without notice. B&C will review your individual circumstances and provide you with a decision within 5 working days. Interest will be paid up to the withdrawal date and no penalty will be applied.

You are required to complete a signed withdrawal form which you can provide to us by e-mail at deposits@bankandclients.com or by post.

- I have COVID-19, can I withdraw my savings early from my Fixed Term Account?

In normal circumstances it is not possible to withdraw your savings early from your Fixed Term Account. However, if you wish to early-terminate your Fixed Term Account and can provide evidence of hardship due to the extreme circumstances surrounding COVID-19, B&C may agree to allow you to withdraw your funds early. B&C will review your individual circumstances and provide you with a decision within 5 working days. Interest will be paid up to the repayment date and no penalty will be applied.

- I am self-isolating and do not have ability to scan my signature on the withdrawal form – what should I do?

In normal circumstances you are required to sign the withdrawal form and return it to us. If you are unable to do so, during the government COVID-19 restrictions, we will perform additional verification checks by email and will accept an unsigned withdrawal form from your usual email address.
You will not be able to change the nominated bank account details which we hold without written instruction with signature.